Orders are easy to process. Multiple payment options are available at the checkout

Delivery is free for all orders over £75 within mainland UK. Any orders under £75 will incur a charge of £4.95 when selecting our standard delivery option. All parcels are sent via a TWO DAY DPD or EVRI tracked service as standard.

All orders received before 1pm Monday - Friday we will aim to dispatch the same day. After 1pm they will be dispatched the next working day on a DPD or EVRI tracked two day service. Please contact us on 01227 719264 if your order is urgent so we can endeavour to prioritise.

Click and collect is free. You can use this option and choose your most convenient store to collect from during the checkout section. You will receive notice when the item is ready to collect via an email. Please check your junk folders. Store addresses can be found on our about us page.

We endeavour to dispatch all orders within a few days but occasionally this is delayed slightly. An email will be sent to you informing you of the dispatch so please check your junk emails too

We offer multiple secure payment options including most major credit cards, Klarna, Paypal, Shop pay, Apple pay etc...

Yes of course. We offer a 100% 14 day return guarantee

Return or exchange an item:

( online only )

• You can return any full priced items from your order to us, within 14 days of receiving your order via delivery. If you had selected our click and collect service the start of the 14 days is when it arrives at store and your confirmation email is sent. 
• Returned items should be unused and must be returned in original packaging with any tags still attached and enclosed documentation. 
• Footwear must be in perfect condition ensuring trying on has not taken place outside.
• We will issue a full refund on receipt, excluding the original delivery charge. 
• If you would like to exchange an item, please email us on enquires@ladedaboutique.co.uk and our team will do their best to help.

 

Returning your item:

• The item you are returning is your responsibility until it reaches us. For your own protection we recommend that you package the item securely & obtain proof of postage.
• You are responsible for the cost of returning your item. You can do this by sending it back to the address shown below or by bringing it back to one of our stores.
• Delivery charges are only refundable where goods are faulty and the faulty item is refunded, or where the entire order is cancelled under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK)
• Once we receive your return, we will issue your refund. We will usually do this within 2 working days. Your card issuer may take up to 10 working days to process the refund back to your account.

Returns address..

Ladeda Boutique HQ, Unit U, 10 Stoneway, Lakesview International Business Park, Canterbury, CT3 4GP

Your Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK), you have the right to cancel your entire order with us.  We will issue you with a full refund for the items you have purchased and the cost of standard delivery if you've paid for shipping.

• You have 14 days to cancel your order, from the day after you receive your order.
• We need written confirmation of cancellation from you, so you'll need to email us at enquires@ladedaboutique.co.uk  to cancel your order under the Consumer Contracts Regulations 2013. Alternatively, you can write to us at one of our store addresses.
• If you have already received your order, you will need to return to us the items from your order that you wish to cancel. 
• The items you return must be unworn and in their original condition and will be inspected once we have received them.
• Returns to need to have the original tags still on them but need not be returned to us in the same packaging in which they were delivered to you. However it is your responsibility to ensure that the returned items are packaged well enough that they won't be damaged on the way back to us. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case we will not refund you.
• If we do not receive the cancelled order back, we may arrange to have it collected at your cost.

Please note our retail stores have a different returns policy to our online store. Please call 01227 719264 for more details. Thank you x

 We can easily be contacted by telephone, email and WhatsApp. Please look at our contact us page for full information and details

We want to make it easy for you to contact us so we can help you

Either fill out the form below, call one of our locations, Whatsapp us or email...

Head office - 01227719264

Broadstairs store - 01843 863524

Herne Bay - 01227 375263

Whatspp us - 07871154993

Email us - enquiries@ladedaboutique.co.uk

We will delivery to mainland Uk only!!

 

🚚 Delivery is free for all orders over £75 within mainland UK. Any orders under £75 will incur a charge of £4.95. All parcels are sent via a TWO DAY DPD or EVRI service

🚚 If you are outside the UK please email or call us to arrange delivery to you  

🚚 All orders received before 1pm Monday - Friday we will aim to dispatch the same day. After 1pm they will be dispatched the next working day on a TWO DAY DPD or EVRI service. Please contact us on 01227 719264 if your order is urgent so we can endeavour to prioritise.

🚚 Click and Collect is free. You can use this option and choose your most convenient store to collect from during the checkout section. You will receive notice when the item is ready to collect via an email. Please check your junk folders. Store addresses can be found on our about us page.

🚚 We endeavour to dispatch all orders within a few days but occasionally this is delayed slightly. An email will be sent to you informing you of the dispatch so please check your junk emails too. 

🚚 If you think your delivery is late, please email us at enquiries@ladedaboutique.co.uk

 

Yes we have two stores in Kent, England

Our store opening times are...

Monday - Saturday 10:00-17:00

Sunday's we are closed for autumn/winter xx

Our Store addresses are as follows..

La De Da Broadstairs

52B High Street

Broadstairs

Kent

CT10 1JT

01843 863 524

 

La De Da Herne Bay

20 William Street

Herne Bay

Kent

CT6 5EJ

01227 375 263

 

All of our orders are shipped from our warehouse in the UK